Mindful Musings

I remember as a kid, my mom and dad used to ask me if I wanted to learn classical singing or anything creative, and I always used to have a one-word answer which was a straight NO. I never thought that I would love art so blindly until 2020 when Covid hit and it just took a 360-degree turn in my life. I was never exposed to art that much until I moved to Bangalore, where I stayed with my dad's brother. My dad loved art, but I never had the patience to watch any art form with him. I always used to beg him to leave when a program started, and not being able to be patient enough to sit for 10 minutes to watch a 3-hour Kathakali program is where I am today. It had a deep impact on me, and I felt like it had the key to my other side of the world, which I have never explored. I used to see my sister dance every day, and I used to hate it. The hate slowly started turning into something that I really enjoy, and being curious I wanted to know more about its history and what it meant to be. ...

In today's competitive marketplace, understanding the dynamics that impact your customer service can set you apart. One effective tool for gaining this insight is Force Field Analysis, developed by Kurt Lewin. This method helps organizations assess the pressures for and against change, providing a structured way to improve strategies and operations. What is Force Field Analysis? Force Field Analysis is a decision-making technique used to identify and evaluate the forces that can impact a change initiative. By categorizing factors into two groups—those that drive change and those that resist it—businesses can plan more effective strategies to enhance customer service. Example of Force Field Analysis in Action: Imagine a retail company looking to improve its customer service by extending support hours. Here’s how they could use Force Field Analysis: Driving Forces: Increased customer satisfaction from extended availability. Potential rise in sales due to improved service during peak...